ICTCRM
ICTCRM has been developed using open source SuiteCRM software and open source communications framework ICTCore and we have enhanced its functionality by adding computer telephony integration (CTI ) features and functionality.
ICTCRM is a modern FreeSwitch open source CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium, and large companies. You can manage your telemarketing campaigns either through SMS, voice, email, or fax.
ICTCRM has been promoted by ICTInnovations, It is a customized version of renowned open-source CRM SuiteCRM also integrated with open source unified communications framework ICTCore. We have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice, email, or fax based technologies by integrating this modern VoIP CRM and ERP solution with unified communications platform ICTCore.
ICTCore
ICTCore is an open-source unified communications framework for developers and integrators to rapidly develop ICT-based applications using their existing development skills. By using ICTCore, developers can create communication-based applications such as Auto attendant, Fax to Email, Click to Call, etc. They can program custom business logic that can control incoming and outgoing communication instances.
CTI Features
SMS, Voice, and Fax communication through ICTCore platform, Contact-based communication as well as Group-based communications features through ICTCore Platform. Automated and intelligent communication solutions through ICTCore Platform.
- User Wise Campaign Management
- User Wise Transmission Management
- Send the transmission to a specific contact
FEATURES
- Accounts module
- Calls module
- Campaign Module
- Contacts module
- Documents module
- Emails module
- Invoices module
- Workflow module
- Tasks module
- PDF Templates module
- Quotes module
- Products module
- Opportunities module
- Leads module
- Target module
- Target List module management
- Meetings
Other application/modules
- Cases Module for Support
- Calendars
- Calls
- Notes
- Projects Module
- Surveys
- Email Template management
- PDF Template management
- Knowledgebase
- Reports
- Maps
- Locations
- Events
- Contracts
- Invoices
- Spots
Other general features
- Multi-Users and groups with finely grained rights.
- Very user-friendly and easy to use.
- Highly customizable: enable only the modules you need, add user personalized fields, several menu managers
- Compatible with all Cloud solutions that match MySQL, PHP, or PostgreSQL prerequisites. APIs.
- An easy to understand, maintain and develop code (PHP with no heavy framework; trigger and hook architecture)
- PDF or ODT generation for invoices, proposals, orders…